General terms and conditions for Fast Flow Maintenance

1. Please read the following clauses carefully as they tell you everything you need to know about the agreement you will enter into in respect of Fast Flow Maintenance.  In all clauses, the business refers to Fast Flow Maintenance.  If you are uncertain as to your rights under them or you want any explanation about them, please email or telephone us.

2. The business has quoted the cost of installing central heating and/or plumbing equipment that meets the requirements of your home.  Once you have accepted this quotation in accordance with below, the business undertakes to carry out all the works necessary to complete the work described in your specification and this quotation subject to the conditions contained in this agreement.

3. If you require a particular date for the works to be carried out, the business will do all that it reasonably can to meet the dates given for the installation.  The business also understands that there might be instances when a date for installation cannot be met by you, and as a result no party shall be liable for costs or able to cancel this agreement.  In case of unforeseen circumstances, beyond reasonable control of the business or you, the business will contact you and agree to an alternative date.

4. The business will carry out the whole of the work specified in this quotation at the price quoted during normal hours, which are between 8am and 5.30pm Monday to Friday.  Any variations or additions requested by you will be subject to an additional charge and if the business is delayed or prevented from installing by the agreed date due to delay or default on your part, the business may, on written notice to you, add to the charges at a reasonable sum in respect of any additional costs incurred.

5. You shall at your own expense obtain all necessary consents for the installation of the works, including (without installation) building regulations and planning consents, consents from neighbours and mortgages.

6. If you are a tenant, you may need your landlord’s permission for an installation to be carried out.  The business will assume such permission has been granted and shall have no liability for any loss or damage arising from failure to obtain such permission.

7. You will provide reasonable access to enable installations to be completed. You will also be required to provide the necessary service utilities for installation at no charge.

8. Your order as accepted subject to the condition that there must be an adequate gas supply to the dwelling prior to the commencement of the work.  Without prejudice to the businesses rights where such supply is not laid to enable work to commence, the business may cancel the contract and shall not have any liability for any costs, loss or damage arising from such cancellation.  In certain circumstances the size of the existing gas rate cannot always be determined.  If a new gas line is required, this will be charged at our standard hourly rates as set out and will be in addition to the quoted price.

9. The prices specified in this agreement do not include the price of removing any dangerous waste materials such as asbestos found when carrying out the installation.  If during the execution of the works, asbestos is encountered, the business reserves the right to withdraw its installation staff immediately until the site is made safe.  The cost of removing asbestos is not included within the price.  However, the business upon request of the customer will provide a cost for removing asbestos and will add this fee to the total quote.

10. Where the business needs to connect new equipment to your existing plumbing or heating system, it will not accept liability for the cost of repairing or replacing parts of your existing system, which subsequently develops faults.  In certain situations the business may charge for visits made to your home by the engineer if your system is faulty or has developed a fault after the installation has been conducted.  The business will not accept liability where your central heating system does not function properly because your water supply becomes inadequate or the water pressure becomes invariable.

11. Fast Flow Maintenance accepts no responsibility for any existing installations that are present. This relates in particular but not only to any pipework, radiators and radiator valves, heating valves, pumps, shower pumps, electrical controls and/or bathroom / WC services that might be affected as a result of an a conversion from a tank fed system to a sealed system or from power flushing of pipework and radiators. This change to a higher pressure rated system and power flushing can cause leaks in components that Fast Flow Maintenance will not be liable for. Any cost of repairs for which Fast Flow Maintenance is not liable for will be charged in accordance with our standard business charges. If your system is excessively full of magnetite and sludge, a further power flush might be required at some point later (eg. 3 years). Further power flushes will be chargeable at our standard power flush rates. Furthermore, if the buyer has requested that an existing appliance be re-installed or moved (eg. boiler), Fast Flow Maintenance accepts no liability for any internal leaks or malfunctions of this boiler, as a direct result of this installation.

12. The warranty for a boiler and or cylinder will be covered by the manufacturers as agreed in the quotation. The warranty only applies to the boiler. It does not apply to any existing parts of the system. All other works carried out by Fast Flow Maintenance (parts and labour) are guaranteed for 1 year. However, any existing components or pipework not changed are not included within this guarantee. Furthermore, all boilers need to be serviced annually to remain under warranty.

If the warranty becomes void due to the appliance not being serviced, then Fast Flow Maintenance accepts no responsibility for this. The responsibility of having it done lies with the customer.

13. The business accepts no liability for the removal of any carpets, linoleum and special types of flooring, eg. tongue and grooved, parquet, hard wood or tiled floors in order to carry out the installation, accept in circumstances where the business has been negligent.

14. The business will take all reasonable care to carry out the installation.  However, you accept that the installation including removing or destroying existing fixtures or fittings may cause damage to your decorations and fittings in your home.  This provision does not exclude the businesses responsibility for damage, which is beyond which is reasonably commensurate with the installation.  It is anticipated that certain areas in your home may need redecoration following completion of the central heating installation.  This will be your responsibility and is not included in the price.

15. The business shall not have any liability for any failure to perform its obligations under any quotation if it is prevented from doing so by any cause reasonably beyond its control; including without limitation; adverse weather conditions, fire, accident or war, a failure or delay attributable to any electricity, water or gas network, the act or omission of any party for whom the company is not responsible.

16. The business will not be liable under this agreement for any loss or damage caused by the business or its employees or agents in circumstances where;

16.1. There is no breach or illegal duty of care owed to you by the business or by any of the businesses employees or agents.

16.2. Such loss of damage is not a reasonably foreseeable result of any such breach.

16.3. Any increase in loss or damage resulting from breach by you of any term of this contract.

17. To complete your installation the business will use its authorised employees or agents. All contractors are approved by the business are qualified and Gas Safe registered and chosen carefully to carry out high standards or workmanship.

18. Business charges – All charges are clearly laid on within our quotation. In situations when a quotation has not and /or cannot be provided (ie: Immediate or Emergency works), then our normal charges apply and are as follows: £65.00 for the first 1 hour and £50.00 per hour thereafter during normal working hours (evening and weekend prices may vary). Additional charges will be applied for the supply of any parts and materials as needed and these will be clearly laid out on the invoice you receive.

19. Acceptance of Quotation. Acceptance of quotation can be made by email to fastflowmaintenance@gmail.com.

20. Where an order includes customised items these items will be non-refundable once the order is placed with us, and should you cancel your order with us the cost of any custom items shall still be payable in full. 

21. Payment is to be made by either credit or debit card, cash or BACS. Payment details will be included on quotations and invoices.

22. Title in the goods will not pass to the Buyer but shall be retained pending payment in full of the price. Until such time as title passes to the Buyer, the Seller shall have an absolute authority to re-take, sell or otherwise deal with or dispose of all or any part of the goods in which title remains vested in them.

22.1. For the purposes specified above, the Seller or any of their agents or authorised representatives shall be entitled at any reasonable time during normal working hours to enter without notice onto any premises where the goods or any part of the goods are installed, stored or kept or are reasonably believed to be.

23. Where payments are not made up on the due date (payment in full by day of completion), the business will charge daily interest on late payments at a rate of 10%.

24. If your payment method is declined, stopped or returned by the bank for any reason, the business will charge you administration costs (letters and telephone calls made to you and any other charges incurred).

25. You will be required to pay an invoice on the day of completion of works, unless other terms have previously been agreed. Failure to make payment within specific time periods as outlined within the quotation and/or the Terms and Conditions, will instigate legal proceedings to commence.

26. The business shall provide a free guarantee for the period of one year.  This applies to workmanship only and not to parts (which typically come with a one year manufacturer’s warranty except from boilers, the warranty length for which will be made clear in the quotation stage).  However, the above warranty is subject to the following conditions:

26.1. The fault is not due to your existing radiators and/or pipework, valves, pumps or boiler.

26.2. The work carried out has not been properly kept, used, serviced and maintained in strict accordance with the manufacturers or the companies instructions and has not been modified except with the businesses consent.

26.3. The fault is not due to accidental or wilful damage, fair wear and tear, interference with or maintenance work by a third party.

26.4. The customer makes no further use of works after the defect had been or ought to have been discovered.

26.5. All free guarantee work will be carried out during normal working hours.

26.6. Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods.

27. After delivery of any goods from the business, you will be responsible for their safekeeping and you should make sure that you are adequately insured against loss or damage which may occur to those goods.